By purchasing products through our website, you agree to the following Terms of Sale:

1. Orders

a. For each product listed in your Checkout Summary, placing an order constitutes an offer to purchase that product from Lumera Living. A contract is formed when your payment is processed and we send you a confirmation email.

b. By purchasing products, you agree to these Terms of Sale for all items in your order.

c. We are responsible for dispatching products as outlined in these Terms. Please refer to our Shipping Policy for more details.

d. All accepted orders supersede any previous quotes or estimates.

e. We may limit the quantity of products available for purchase.

2. Product Information

a. Due to differences in photographic and screen displays, product appearance (e.g., colour) may vary slightly from images on the website.

b. Each product includes specific installation and maintenance instructions (“Product Instructions”).

c. Please read Product Instructions carefully before installation and follow maintenance guidelines to ensure the product’s longevity.

d. If a product requires installation by a qualified professional (“Qualified Expert”), ensure one performs the installation. Failure to do so will:
i. Void any associated warranty.
ii. Void any right to return the product under our Returns Policy.

3. Pricing and Payment

a. All purchases must be paid in full at checkout using the payment options available on our website. Orders paid via direct bank transfer will only be fulfilled once payment clears. If an order cannot be fulfilled, a refund will be issued as per Clause 8.

b. All prices, including delivery and other charges, are in Australian dollars and include GST.

4. Delivery

a. Delivery options and costs are outlined on our website and reflected in your Checkout Summary. We aim to deliver within the specified timeframe.

b. You will receive an email notification once products have been dispatched.

c. If delivery is delayed, please contact us for:
i. Updated delivery estimates.
ii. Assistance in choosing an alternative product.
iii. Cancellation and refund options for undelivered items.

d. We are not liable for delays beyond our reasonable control.

e. You must ensure safe and clear access for delivery.

f. By completing checkout, you authorize us to leave products at the delivery address if no one is available. Ensure the area is safe for delivery. Additional delivery fees may apply if delivery is unsafe or unsuccessful. If you cannot collect the goods and do not wish to pay for redelivery, the items will be returned to our warehouse at your cost. Refunds will exclude restocking fees and any initial shipping charges under free shipping promotions.

g. Certain products may require extra equipment or personnel for delivery, with additional charges disclosed prior to ordering.

h. Clauses 4(d)–(g) apply to deliveries within Australia. International orders may follow a different process.

i. Upon delivery:
i. Refer to our Returns Policy for your obligations when receiving products.
ii. Inspect products immediately and report any defects or discrepancies. Avoid opening boxes until you confirm the correct items have been delivered.

5. Title and Risk

Ownership and risk of loss or damage transfer to you upon delivery.

6. Warranties and Liability

a. Products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for foreseeable loss or damage.

b. Manufacturer warranties may apply. Review the manufacturer’s warranty information or website for details.

c. Our warranties are outlined here.

d. Certain products may be sold “as is,” and returns will not be accepted for these items. You will be informed of “as is” terms before purchase.

e. Except as required by law, all other warranties are excluded. For non-domestic purchases, Lumera Living’s liability is limited to a refund, replacement, or repair at our discretion.

7. Order Cancellation

a. We may cancel an order (in full or part) if:
i. We suspect the purchase is for resale, except for authorised builders or tradespeople.
ii. The product is out of stock after order confirmation.
iii. A pricing or product description error occurs.
iv. Abusive or threatening behaviour is directed at our staff.
v. Fraudulent or criminal activity is suspected.

b. Refunds will be issued for cancelled orders. For partial cancellations, refunds cover the cancelled portion.

8. Refunds and Returns

a. Our Returns Policy is available here.

b. For discretionary product returns (non-warranty, non-faulty items), we may accept or decline returns. Approved returns may result in store credit, valid for 12 months from date of issue.

9. Privacy

We collect your personal information to fulfil orders. See our Privacy Policy for details. By providing your information, you consent to this collection and use.

10. Dispute Resolution

If you have a complaint or dispute, contact us via our online form. We will investigate and respond to your concerns.

11. Inconsistency

These Terms of Sale, along with our Website policies, override any other terms. If there is inconsistency, these Terms of Sale take precedence.

12. Definitions

  • Australian Consumer Law: Legal protections for consumers in Australia.

  • Checkout Summary: A summary of your selected products before purchase.

  • Product: Goods or services available for purchase on our website.

  • Website: Lumera Living’s official website.

  • We/Us: Refers to  Universal Fans Pty Ltd t/a Lumera Living.

Lumera Living
ABN: 76 104 243 898