We are committed to providing you with peace of mind as part of your online shopping experience. To make that possible, we have outlined below how we use and store your personal information.

WHEN YOU VISIT

The website itself and other programs such as Google Analytics gather and store general information such as how many visitors to the site, which pages they view, whether they purchase and which State they are from. We use this information to determine how functional our website is and where we may want to make changes.

PRODUCT / PRICE ENQUIRIES

We will use your email address to respond to your query. If you have asked us to telephone you and have provided us with your phone number, we will use that number to call you. If the email address you have entered is misspelt, we may contact you by phone if you have left a phone number. We will not use these forms of information in any other way.

PURCHASING ONLINE

We will use the address information you provide us to ensure the goods are delivered to the right address. This may require us to disclose your address to a courier service or one of our suppliers where the goods are being sent directly.

We do not collect or keep payment information directly. When you choose to pay by credit card, you will be using ANZ eGate, a gateway payment service. This means that they are responsible for information you enter when processing payment, and their privacy policy will apply to that information. The same applies to orders through PayPal.

If you pay by direct bank transfer, only your name, reference number and amount paid will be visible to us on our bank statement. We securely store our bank statements for record keeping purposes.

CREATING AN ACCOUNT

We may from time to time send you an email with updates or special offers. If you do not wish us to send you information please contact us.

STORING YOUR INFORMATION

Your order information, but not your payment information (other than the method of payment), will be stored in our server as well as in the accounting software we use. The information gathered regarding visitors to the site is stored on the hosting database.

THIRD PARTIES

We will only pass on personal/order information to a third party in the following situations:

  • To courier companies and/or Australia Post for delivery purposes. If you are based overseas, we will pass your delivery information on to the courier based in Australia, who will pass it on to the courier company based in your country as necessary.
  • Order details will be shared with a third-party warehouse, company or supplier if drop-ship is available to your intended delivery location as this option will generally make customer receipt quicker.
  • Details may be given to the supplier in order to be able to contact you directly if there is a safety concern about a particular product, voluntary or involuntary product recall.
  • If a replacement part is requested or warranty claim is made, details may be passed on to the manufacturer (eg. We will often organise for the manufacturer to send a replacement part directly to your designated shipping address as we generally do not stock spare parts.)

We also use external review systems that will use your email address and order details in order to send a review request. We would love your feedback on your experience with Lumera Living! Aside from this, we will not sell or give your information to any third parties.

Lumera is not responsible for the privacy practices of sites linked to this site via hyperlinks or any other means. Please take care at all times to check whose site you are visiting.

GOOGLE & COOKIES

Lumera Living supports and is involved in advertising with Google including re-marketing techniques, Google Analytics and Google Adwords and reporting based on your visit to our website. You can use your personal Ad Settings to opt out of these ads here https://www.google.com/settings/ads. You can also visit Google Analytics’ opt out here https://tools.google.com/dlpage/gaoptout/.

Lumera Living and third-party vendors, including Google, use first-party cookies and third-party cookies (such as the DoubleClick cookie) together to inform, optimise and serve ads based on your past visits. The information captured may include data such as demographic, geographicThis information may be used to report.

If you have any concerns or questions relating to this, please contact us.

YOUR RIGHTS

If you would like to access or correct the information we have, please email us using the form on our ‘contact us’ page. If you would like to make a complaint regarding your privacy, please visit the Office of the Australian Information Commissioner (www.oaic.gov.au).