At Lumera Living, we are committed to protecting your privacy and being transparent about how we collect and use your information.

This Privacy Policy outlines how we manage your Personal Information and how you can contact us or lodge a privacy-related complaint.

We may update this policy from time to time. Any changes will be posted here, with the most recent version last updated in September 2025.

This Privacy Policy applies to Lumera Living (referred to as “we” or “us”).

What is Personal Information?

Under the Privacy Act 1988 (Cth), Personal Information refers to information or an opinion about an identified individual, or someone who can reasonably be identified:

(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.

Whenever we mention “Personal Information” in this policy, we are referring to this legal definition.

What Types of Information Do We Collect?

The types of Personal Information we collect depend on the products and services you use, your transactions, and your interactions with us. These include:

  • Identity and Contact Information: Name, shipping address, email address, and phone number.

  • Transaction and Interaction Information: Purchase history, product preferences, and survey responses.

  • Financial Information: Payment details, credit information, bank account details, and promotional discount information.

  • Online Activity: Interactions with our website, social media, ads, and electronic communications, collected via cookies, pixels, and tags.

  • Profile Information: General location, preferences, interests, and opinions.

If you provide Personal Information about others, please ensure they are aware of this Privacy Policy and that you are sharing their information.

How Do We Collect Personal Information?

We collect Personal Information in the following ways:

  • Directly from you: When you make a purchase, contact us, or subscribe to our newsletters.

  • Automatically: Through your interactions with our website or social media, cookies, and analytics tools.

  • From other sources: Such as publicly available data, government agencies, or credit reporting bodies.

Our website may include links to third-party websites or apps. We are not responsible for the privacy practices of these third parties.

Is Providing Your Personal Information Mandatory?

If you choose not to provide requested Personal Information, we may not be able to deliver certain products or services—for example, delivering items without a shipping address.

How Do We Use and Share Personal Information?

We use and may share Personal Information to deliver and improve our products, tailor services to your needs, and manage our business. Examples include:

  • Transactions, Accounts, and Promotions: Processing payments, handling refunds, providing advice, and managing events.

  • Communication: Sharing updates about products, promotions, or responding to feedback and complaints.

  • Service Improvement: Monitoring sales, customer preferences, and website activity.

  • Marketing and Personalisation: Subject to your opt-out preferences, we use information to personalise marketing and advertising content.

Opting Out or Unsubscribing

You can opt out of direct marketing by using the opt-out links in our communications or by managing your preferences on platforms like Google or Facebook.

Analysis and Reporting

We use Personal Information to better understand your preferences, interests, and trends. This helps us improve our products and tailor our services.

We partner with Microsoft Clarity and Microsoft Advertising to track website interactions via behavioral metrics, heatmaps, and session replays. First and third-party cookies and tracking technologies help us assess product popularity, site performance, and optimize user experience. This data is also used for advertising and fraud prevention. For more details, see the Microsoft Privacy Statement.

Safety, Security, and Fraud Prevention

We use Personal Information to prevent fraud, verify identities, and assist law enforcement when necessary.

Legal Compliance

We use Personal Information to meet legal obligations, handle disputes, protect legal rights, and comply with laws.

Corporate and Business Purposes

We may use Personal Information to evaluate business transactions, manage suppliers, or support other corporate services.

Who We Share Personal Information With

We may share Personal Information with:

  • Service Providers: For delivery, repairs, or product recalls.

  • Marketing, Advertising, and Analytics Providers: To improve services and reach customers.

  • Credit Reporting Agencies: For credit assessment purposes.

  • Law Enforcement or Government Agencies: When required by law.

Some of these providers may operate outside Australia. We ensure appropriate safeguards are in place to protect your information.

How We Protect Personal Information

Personal Information may be stored electronically or in hardcopy, sometimes by third-party providers. We implement measures to protect against misuse, loss, interference, or unauthorised access.

Credit card information is not stored on our website. Payments are processed securely via third-party providers. Third-party websites have their own privacy policies.

Accessing or Correcting Personal Information

You can request access to or correction of your Personal Information by contacting us through our contact form. Identity verification may be required to protect your information.

Questions or Complaints

For questions or complaints about this Privacy Policy, please contact the Lumera Living Privacy Officer via our contact form. If you are not satisfied with the outcome, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992

Lumera Living
ABN: 76 104 243 898